One Contact Center

What We Do
what-we-do
OMNICHANNEL

OMNICHANNEL

Happy Agent Happy Customer, Imagine Taking Call SMS LiveChat Email Fax Social Media All in 1 Place

INTEGRATION

INTEGRATION

Integrate Popular CRM out-of-the-box Like Zendesk Salesforce SugarCRM Freshdesk Vtiger & More ….

POWERFUL API

POWERFUL API

Develop Your Favorite Channels With Our Powerful API Or Just Install The Ready-App From Our App-Zone

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"A Better CUSTOMER Experience Starts With A Better AGENT Experience !"

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KEY FEATURES

  • Blended Call Center
  • Omnichannel modules
  • Agent phonebar
  • Agent omni-desktop
  • WebRTC
  • ACD
  • Call recording
  • Whisper and barge-in
  • IVR System
  • Contact management
  • Predictive dialer
  • Survey Scripting tool
  • Supervisor desktop
  • Realtime monitoring
  • Analytics & reporting
  • Custom Dashboard
  • Internal messenger
  • Automations & triggers
  • Open channel API
  • 3rd-party integrations
  • Custom integrations
  • High availability
  • Disaster recovery
  • Cloud or on-premises
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XCALLY Omnichannel

XCALLY omnichannel contact center software takes the concept of the multichannel contact center and advances it to the next level, combining all the channel communications efforts into one unified strategy. As customer standards become higher, the demand for personalized service is becoming clearer, making the omnichannel approach a necessity.

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SMS Service

Out-of-the-Box Integration

System integration is important due to the increasing advances in automation technology, and the associated need to simplify processes for easier management. An integrated system will streamline your processes, reduce costs, and ensure efficiency.

With XCALLY, you can integrate into well-known CRM, ticketing systems out of the box.

Custom integration is also available involves the syncing of data from XCALLY to a proprietary platform used by a company. These integrations usually involve standard field mapping between two systems, any additional custom development required by the company will be handled as a project under our professional service.

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XCALLY Powerful API

XCALLY API is the answer when you need to integrate XCALLY with your local system. API is easy to be called via HTTP requests. The API answers are available via HTTP JSON standard requests.

XCALLY API consists of Motion Server API and Phonebar API. You can access the powerful and secure Motion Server API to create, update, delete, and get any information, using its RESTful API.

The XCALLY Phonebar provides CTI capabilities to call external applications on one hand and many API to allow your applications to control the phonebar and perform several operations.

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Drag n Drop IVR Designer

Drag and drop designer for Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns. Create various speech-enabled services with TSS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox and Tilde.

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Scripting tool for Surveys

An easy to use and dynamic agent scripting tool. A call script is really helpful for agents to handle contacts. It shows to agents a series of questions and responses, based on the flow of the conversation with customers. JScripty can be used for designing scripts to manage customer support, customer satisfaction survey and so many more.

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Predictive Dialer

XCALLY automated outbound dialer helps you to increase productivity and maximize the Agents talk time thanks to the Preview, Power, Progressive or Predictive dialing. Your agent will no more waste time manually dialing numbers and waiting for an answer! The Dialer can be used for several kinds of applications, like Call Back applications, Booking reminders, Automatic Surveys, Tele-selling, Telemarketing, and more…

agent-experience

Agent Experience!

10 min is all it takes for an Agent to learn and start

Everything your Agents need in a clean and intuitive web interface!
Agents can easily retrieve contact information, switch between channels, and track their activities quickly.

XCALLY Phonebar And Agent Desktop

Contact Info

Interaction

Customer History

Agent in action

supervisor-tools

Supervisor Tools

Contact Center at your fingertips

XCALLY provides supervisor the tool in monitoring and evaluating agent performance, information to providing learning or coaching opportunities, and taking corrective action when necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with management team members to support agents and maximize customer satisfaction.

Motion Dailer  Dashboard

Chat/Email/Fax/Openchannel Dashboard

Analytic Reporting

Preview Report

Agent Realtime Monitoring

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PLANS

Choose the Plan that meets your Contact Center needs.

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Where Are We

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Our Service

Our quality standards apply also in terms of service, technical expertise and advice. Our dedicated employees are happy to assist you with know-how and experience in your daily business.

Professional Services

Need a hand to do the specific tasks?  like integration to the local system, advanced configuration, or even some development, we have the expertise.

Consultation

Specify requirement study and analysis

System Implementation

Advance configuration or system setup

High Availability

High availability or failed over Setup

Software Development

Customized for specify requirments

Production Services

We encourage our customer to save license cost with the self-managed option, however, if you do not have an IT specialist to help you, the best option is to choose our Production Services.

Support

Manage by our friendly and helpful support

Disaster Recovery

Perform system recovered from the regular backup

System Upgrades

Software and hardware upgrade

Maintenance

System monitoring and maintenance

our-price

Our Price

SaaS Plans

Dedicated XCALLY cloud server | Minimum 5 agents | Silver Support Plan

FREE 20 hrs professional services for the initial setup:-

SIP Trunks Configuration | Agent & Team Setup | Routing Strategy | IVR Configuration
Out of the box integration | Custom Report and Dashboard

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PLUS

Voice

Dialer Gold

Outbound Call Center

Ultimate

Feature Rich Contact Center

Self-Managed Plans

Self manage Cloud or local Server | Minimum 3 agents | Silver Support Plan

FREE 10 hrs professional services for the initial setup:-

XCALLY installation and configuration | Agent & Team Setup | Routing Strategy | IVR Configuration
Out of the box integration | Custom Report and Dashboard

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PLUS-S

Voice

Dialer Gold-S

Outbound Call Center

Ultimate-S

Feature Rich Contact Center
work

More

Check our videos below

testimonials

TESTIMONIALS

Top Call Center Software

2020

Software Advice

GetApp's Category Leaders

2020

GetApp

Predictive Dialer Software

2020

Capterra

Most Recommended

2020

Software Advice

Best Functionality&Features

2020

GetApp

Best Ease Of Used

2020

Capterra

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